Tour by Rockland News is planned for week of 2/16/26. Management has been reportedly deploying resources this week, to correct some of tenant issues.
HAVERSTRAW, N.Y. — A current resident of Admirals Cove, identified as “Kim” to protect her privacy, says her experience at the waterfront complex has shifted dramatically since she first moved in during 2024.
In an interview conducted as part of Rockland News’ ongoing investigative series of Admirals Cove luxury apartment complex, Kim described what she characterized as a steady decline in building maintenance, communication, and quality-of-life conditions at the waterfront development.
Rent and Overall Cost
Kim stated her monthly rent is over $4,000, not including additional charges for a garage and a pet fee.
Given the reported conditions, she described the situation as “very uncomfortable. It just feels weird,” she said. “Like things are being swept under the rug.”
“It Was Very Good at First”
Kim said when she moved into the complex in the summer of 2024, the atmosphere was welcoming and well-maintained.
“It was honestly very peaceful at first,” she said. “The apartments were very nice. Management was good. Everyone was kind. We got a basket of cookies as a welcome.”
She recalled receiving regular communication from management and described the property — including amenities such as the pool — as clean and orderly.
But by the summer of 2025, she says, that perception began to change.
Air Conditioning Issues
One of Kim’s primary complaints involved air conditioning in her unit. She alleges that her room’s air conditioning did not function for most of the summer, despite airflow in other rooms.
“It got super hot,” she said of the indoor temperatures. “I had no air conditioning at all, and we pay for it.”
Kim said maintenance staff inspected the issue but told her the system “couldn’t be fixed,” explaining there was airflow, but insufficient circulation. She alleges no further corrective action was taken.
During winter months, she says residents have limited control over heating levels. According to Kim, management enforces minimum thermostat settings and may switch between heating and cooling without advance notice during seasonal transitions. “We kind of just wake up to it,” she said.
She also noted recurring condensation around windows, stating that water accumulates due to what she believes may be insulation issues.
Water and Utility Concerns
Kim confirmed that her building experienced at least one water shutoff. She also described more recent water-related irregularities, including what she characterized as sulfur-like odors and changes in toilet and shower function.
“We don’t drink the tap water, we use bottled water.” she said.
Parking, Elevator and Snow Removal Issues
Kim said she has experienced elevator outages in her specific complex and corroborated reports of a separate incident in another building in which an elevator allegedly dropped multiple floors before stopping. She emphasized that, based on what she heard from other residents, no serious injuries were reported.
Parking in particular, remains one of the most visible points of frustration, Kim said.
She described repeated instances of unauthorized vehicles occupying assigned spaces, including her older relative that also lives in the complex. She also noted congestion in the ferry lot, ongoing construction affecting guest parking, and reported seeing buses and delivery trucks occupying resident-designated areas.
Following a major snowfall, Kim said snowplowing left significant accumulations in paid parking spaces. “I was outside with a shovel helping people,” she said, describing elderly residents struggling to access vehicles. “We pay for this stuff.” She stated she is aware of at least two residents who slipped and fell on icy walkways during winter months. According to her account, one resident requested an accident report from management but was allegedly told no such reports were maintained.
Kim also stated that in her opinion there are insufficient handicap spaces — estimating a total of four for the complex.
Pet Waste and Enforcement
Kim acknowledged that pet waste has become a visible problem in recent months. While signage warns of fines for noncompliance, she questioned whether enforcement has been consistent. “If one person doesn’t get fined, then it just keeps happening,” she said.
She added that in recent days, amid increased media coverage by Rockland News, she observed more active enforcement and towing.
Ongoing Reporting
Property management has previously stated that Admirals Cove is a well-maintained property and that staff remain responsive to tenant concerns. Rockland News has accepted an invitation to tour the facility and will seek responses regarding HVAC controls, maintenance procedures, parking enforcement, and safety protocols.
