By Kim Anderson

Haverstraw, NY – Rocklands News’ morning show hosts Mike & Tom said on the Wednesday morning show that they are “escalating” resident complaints regarding Admiral’s Cove, a housing complex in the Haverstraw area, after reading reports of prolonged hot water outages, heat problems, and unresolved safety and management concerns.

The segment blended two sources of information: Information and interviews from a tenants’ association group, as well as additional verified messages that residents sent directly to the show. The hosts said they are also seeking an on-the-record response from property leadership.

“We’re gonna have to contact the corporate entity for Ginsberg Development Companies“, Tom Ossa said. “We’re just not getting the answers we need from property management at GDC Rentals. We agreed to meet with them and stay off the record. And they committed to improving things…but now it’s several weeks and there are still many more complaints that we are fielding and reporting on from the tenants.

What residents are reporting

During the broadcast, the hosts read several complaints attributed to residents. Some of the core concerns were about some fairly basic needs: hot water and heat.

Among the claims read on air:

• A resident reported three days without hot water, adding that management and maintenance were “refusing to answer.”
• The hosts said they had heard that some people still did not have heat after a week, though they did not cite a specific unit list or official maintenance logs.
• A post referenced Building 1100, where a resident said they were getting “hardly lukewarm water” and had cold showers.
• Some residents reported an “overwhelming smell of chlorine” in the water. The hosts noted this could involve broader water supply issues and not necessarily be controlled by the property itself.

This is in addition to the ongoing complaints of elevator outages in several of the buildings, as well as previous complaints of mold, snow from rooftops hitting cars and breaking windshields during several snowstorms this year, as well as the ongoing communication breakdown between some tenants, and the property management company.

The tenants also raised a new issue: confusion about visitor parking. They read a complaint stating visitors could park in a “ferry lot” only from 10 p.m. to 5 a.m., and that guests may be towed outside that window. The hosts added that they believe the lot is run by the MTA.

Outreach to officials and agencies

The hosts said they have reached out to multiple local and county officials to create awareness, including:

• The Mayor of Haverstraw
• The Town Supervisor of Haverstraw
• Rockland County government
• Local dignitaries, some who have in the past or currently reside at Admirals Cove, or nearby GDC properties.

Tom also said they contacted WABC radio, and are planning to provide information to them, and several other news entities. “At this point, we gave both sides of the story a fair shake. Now I think it’s about creating the awareness that is needed to enact proper change.”

Still seeking a statement from management

The hosts said they contacted Admiral’s Cove several times since an initial interview, and attempted to reach beyond day-to-day property management. They said they want a statement on the record and have not yet received one. The approach is slow and methodical rather than chasing instant clicks.

Wider concerns beyond one property

In addition to Admiral’s Cove, the hosts said they are now receiving messages from residents at least three other properties owned or managed by the same corporate umbrella they referred to on air as GDC Property Rentals. Those individuals suggested similar problems could exist at other large housing complexes across the Hudson Valley, not limited to just one housing complex.

One message read on air described concerns about security, vandalism, accessibility issues – and the resident’s feeling that no one responds when problems are reported. The hosts said they are redacting names publicly but intend to pursue interviews. This pattern was also experienced by Rockland News.

What Rockland’s News says it wants next

The hosts said their goal is simple: To make things better for the residents. In particular, Tom suggested management should attend tenants association meetings, hear complaints directly, and create a prioritized list of fixes—accepting that frustration will be part of that process. “I’ve been in business for 18 years, and counting. When a problem cascades, you can’t run from it. You have to face it head on, to fix it. It’s painful. But it’s the only way.”

Rockland’s News encouraged residents to submit written documentation and correspondence through its tip channels so the newsroom can continue pressing elected officials and corporate decision-makers for answers.